Privacy Policy.
隐私政策

We only collect what we need to take and fulfil your order:

• Your details: name, email address, phone number and billing address.
• Recipient details: the recipient's name, delivery address and phone number.
• Order details: items ordered, delivery date, and any gift-card message you ask us to include.
• Payment information: processed securely by our payment provider (FPX online banking) or, for custom orders, by bank transfer. We do not store your full banking or card details.
• Messages: the content of your enquiries when you contact us by WhatsApp, email or our forms.
• Technical data: basic website usage information collected via cookies and analytics (see below).

We use your personal data to:

• Process, prepare and deliver your order, and arrange delivery to the recipient.
• Communicate with you about your order — confirmations, delivery updates and any questions.
• Provide customer support and respond to enquiries and quotes.
• Keep records for accounting, tax and legal obligations.
• Improve our products, website and service.

We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

We do not sell or rent your personal data. We share it only where necessary to run our business:

• Delivery: recipient name, address and phone with our delivery riders or courier partners so your order can be delivered.
• Payment: with our payment provider (FPX / participating banks) to process transactions securely.
• Service providers: with trusted providers who help us operate the website and store records, under confidentiality obligations.
• Legal: where required by law or a valid request from the authorities.

Our website uses cookies to keep your shopping cart working, remember preferences, and understand how the site is used so we can improve it. You can control or disable cookies in your browser settings, though some parts of the site may not function properly without them.

We keep your personal data only for as long as needed to fulfil your order and to meet our legal, accounting and tax obligations. When it is no longer needed, we securely delete or anonymise it.

We take reasonable steps to keep your personal data secure and to prevent unauthorised access, loss or misuse. Payments are handled through secure, encrypted channels by our payment provider. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you.
• Correct data that is inaccurate, incomplete or out of date.
• Withdraw consent to our processing of your data, or limit how it is used.
• Enquire about how your data has been used or disclosed.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

When you provide a recipient's details for a gift delivery, you confirm that you are entitled to share those details with us for the purpose of delivering the order. We use recipient data only to complete that delivery.

Our website and social channels may link to third-party sites (such as Instagram, Facebook and WhatsApp). This policy does not cover those sites — please review their own privacy policies.

We may update this policy from time to time. The latest version will always be published on this page with its “last updated” date. Significant changes will be reflected here.