Terms & Conditions.
服务条款

You may order through our online shop or by messaging us on WhatsApp. An order is only confirmed once we have received full payment (or an agreed deposit for custom work) and sent you a confirmation.

We reserve the right to decline or cancel any order — for example where an item is unavailable, a delivery address falls outside a serviceable area, or payment cannot be verified. If we cancel a confirmed order for reasons on our side, we will refund any amount you have paid for that order.

All prices are shown in Malaysian Ringgit (MYR) and, for ready-to-order arrangements, are as listed in our online shop. Bouquets and stands typically range from RM50 to RM1,000+ depending on size, blooms and occasion; grand opening stands and condolence arrangements are quoted to your budget.

We currently accept FPX online banking (all major Malaysian banks). Credit & debit card payments are coming soon. For custom orders, payment is by bank transfer — we will share our bank details with you directly.

We may update prices at any time, but changes will not affect an order that has already been confirmed and paid.

We deliver across Kuala Lumpur & Selangor. Standard orders are delivered within one working day; next-day delivery applies to orders placed before 4:00pm — orders after 4:00pm are processed the following working day. Same-day delivery is often available for early orders, subject to remaining slots.

• Delivery is free for orders above RM250; below that, a flat RM15 delivery fee applies.
• Outside KL & Selangor: we can often still arrange delivery — contact us before ordering to confirm availability and any additional charge for your location.
• Please provide a complete, accurate address and a contactable recipient phone number. We are not responsible for delays or failed delivery caused by incorrect details or an unavailable recipient.
• If no one is available to receive the flowers, we may leave them in a safe place, with a neighbour or building reception, or attempt redelivery. A redelivery fee may apply.

Because we work with fresh, seasonal blooms, a specific flower or colour may occasionally be unavailable. When that happens we will substitute a flower of equal or greater value, keeping the overall style, palette and feel of your arrangement intact. Containers, wrapping and accessories may likewise be substituted for items of similar quality.

Every arrangement is hand-crafted the morning of delivery. With proper care you can expect around five days of freshness — often longer for hardier blooms. Our fresh-cut arrangements come with a five-day freshness guarantee: if flowers wilt prematurely under normal care within that period, contact us with a photo and we will replace them. The guarantee does not cover damage from mishandling, extreme heat, direct sun or air-conditioning after delivery.

Our flowers are fresh, perishable and made-to-order. For this reason, all sales are final — sold items are non-refundable and cannot be returned or exchanged.

If there is a problem with your order, or a bloom arrives damaged, please contact us within 24 hours of delivery with your order details and a photo. Where an order arrives faulty, damaged or materially different from what was agreed, we will — at our discretion — replace it or arrange a suitable resolution. Nothing in these terms affects your statutory rights under Malaysian law.

Cancellation of a confirmed order before preparation begins may be considered on a case-by-case basis; once flowers have been cut and prepared, an order cannot be cancelled.

Custom and bespoke arrangements are quoted individually based on occasion, size, blooms and budget. Custom work is confirmed once you approve the quote and payment (or agreed deposit) is received. As bespoke items are made specifically for you, they are non-refundable once production has begun.

Photographs on this website are for illustration. As every arrangement is hand-made with natural, seasonal materials, the flowers you receive may vary slightly in exact stems, tone and shape from the images shown.

All content on this website — including our name, logo, photography, arrangement designs and text — is owned by or licensed to JE Memory Florist and may not be copied, reproduced or used without our written permission.

To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. We are not responsible for delays or failure to perform caused by events beyond our reasonable control — including severe weather, floods, road closures, supplier shortages, strikes or public-holiday disruptions (force majeure).

These terms are governed by the laws of Malaysia, and any dispute will be subject to the jurisdiction of the Malaysian courts. We may update these terms from time to time; the version published on this page at the time you order applies to that order.